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Who do I contact for help with my HMO request?

By Hati HealthVerified by Hati HealthLast reviewed

Need help with your HMO? Our Concierge team is here for you! Reach us through website chat or email [email protected] for assistance with eligibility, documents, and approvals. Read more to learn how we can help.

You can reach our Hati Health Concierge anytime:

They’ll help you check eligibility, upload documents, and follow up on your LOA approval.

Related Questions

Browse all FAQs

Does Hati Health accept HMOs?

Yes! Hati Health accepts HMO coverage at select partner clinics. Eligible services include consultations, diagnostics, and lab tests, depending on your plan. Read more for full details.

Which HMOs are currently accepted?

HMO acceptance varies by provider and service. Verify if your HMO is accepted by checking the booking page, adding your health card to your profile, or messaging our concierge. Read more for our complete HMO partner list.

How do I book an appointment using my HMO?

Booking with your HMO is easy! Choose your service, select your HMO as payment at checkout, enter your membership details and upload required documents. Approval takes 1-2 working days. Read more for step-by-step instructions.

How do I book with my HMO at Ashrey Diagnostic Center?

You'll need a Letter of Authorization (LOA) from your HMO provider. For walk-in procedures, get your LOA first then book. For appointment-based procedures, book first and wait for our confirmation before requesting your LOA. Read more for step-by-step instructions.

How long does HMO approval take?

Expect HMO approval within 1-2 working days. Your LOA will be valid for 3 days after approval, so schedule your appointment promptly. Read more about our approval process.

What happens after my HMO is approved?

After approval, you'll receive your LOA and booking confirmation via email and SMS. Simply proceed to your appointment and present your LOA and valid ID at the clinic. Read more for complete instructions

What if my HMO request is denied?

If your HMO is denied, our Concierge team will notify you immediately and offer alternative payment options, including out-of-pocket. You can complete payment online to secure your appointment slot. Read more about your options.

Are all Hati Health partner clinics HMO-accredited?

Not yet—HMO acceptance is currently available only at select partner clinics and doctors. We're actively working to expand our HMO network. Read more to see which providers accept HMOs.

🩺 How to Request an LOA (Letter of Authorization) from Maxicare

If you’re a Maxicare member, you’ll need a Letter of Authorization (LOA) before availing of covered services such as consultations, laboratory tests, or diagnostic procedures at accredited clinics and hospitals. Read more for full details.

🩺 How to Request a MediCard LOA (Letter of Authorization) Before Your Appointment

If you’re a MediCard member, you’ll need a Letter of Authorization (LOA) before availing of covered outpatient services such as consultations, laboratory tests, or diagnostics. Read more for full details.

🩺 How to Request an Intellicare LOA (Letter of Authorization)

If you’re an Intellicare member, you’ll need a Letter of Authorization (LOA) before availing of outpatient services such as consultations, laboratory tests, or diagnostic procedures. Read more for full details.

How to Request an eLOA (Electronic Letter of Authorization) for Cocolife Members

If you’re a Cocolife Healthcare member, you’ll need an eLOA before your consultation, lab test, or procedure at an accredited clinic or hospital. Read more for full details.

How do I link my Lacson & Lacson Health Plan to Hati Health?

Create a Hati Health account, go to My Profile, select My Health Plan, and add your Lacson & Lacson policy details. Validation is done digitally — no paper LOA needed.

How do I use my Lacson & Lacson Health Plan to book on Hati Health?

Your Lacson & Lacson medical insurance covers online and in-person consultations booked through Hati Health. Valid members can book their consultation without any payment out-of-pocket.