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đŸ©ș How to Request an Intellicare LOA (Letter of Authorization)

By Hati HealthVerified by Hati HealthLast reviewed

If you’re an Intellicare member, you’ll need a Letter of Authorization (LOA) before availing of outpatient services such as consultations, laboratory tests, or diagnostic procedures. Read more for full details.

If you’re an Intellicare member, you’ll need a Letter of Authorization (LOA) before availing of outpatient services such as consultations, laboratory tests, or diagnostic procedures.

Here’s a step-by-step guide to help you generate your LOA and book through Hati Health.


💡 What is an Intellicare LOA?

An LOA is a document issued by Intellicare that confirms coverage for a specific medical service. It allows you to access services at accredited clinics or hospitals without paying out of pocket.


✅ How to Request an Intellicare LOA

1. Log in to the Intellicare Member Portal

Visit www.intellicare.com.ph and log in using your member credentials.


2. Navigate to the LOA/Authorization Request

  • Select the type of service you need: Consultation, Laboratory, or Diagnostic.
  • Fill in all required fields, including doctor’s prescription or referral, if applicable.


3. Submit your request

  • Attach any supporting documents and click Submit.
  • Wait for approval — your LOA will typically be emailed within 24 hours.


4. Present your LOA on your appointment day

  • Bring a printed copy of your LOA, your Intellicare ID, and a valid government ID to the accredited clinic.


⚠ Important Reminder for Hati Health Users

Before booking, make sure your Hati Health partner clinic is Intellicare-accredited. Select that exact clinic or location when generating your LOA to ensure smooth coverage.


⚡ Pro Tips

  • Request your LOA 1–2 working days ahead of your appointment.
  • Keep digital copies of your Intellicare ID and doctor’s request for faster processing.
  • Check your email for LOA approval and PDF attachment.


📞 Need Help?

Contact Intellicare Member Services:

☎ (02) 8843-1234

📧 [email protected]

🌐 www.intellicare.com.phï»ż


🌾 Book Through Hati Health

Once your LOA is ready, you can book consultations, lab, or diagnostic tests through select Hati Health partner clinics.

👉 Book your appointment here and we’ll guide you through the LOA process.

Related Questions

Browse all FAQs

Does Hati Health accept HMOs?

Yes! Hati Health accepts HMO coverage at select partner clinics. Eligible services include consultations, diagnostics, and lab tests, depending on your plan. Read more for full details.

Which HMOs are currently accepted?

HMO acceptance varies by provider and service. Verify if your HMO is accepted by checking the booking page, adding your health card to your profile, or messaging our concierge. Read more for our complete HMO partner list.

How do I book an appointment using my HMO?

Booking with your HMO is easy! Choose your service, select your HMO as payment at checkout, enter your membership details and upload required documents. Approval takes 1-2 working days. Read more for step-by-step instructions.

How do I book with my HMO at Ashrey Diagnostic Center?

You'll need a Letter of Authorization (LOA) from your HMO provider. For walk-in procedures, get your LOA first then book. For appointment-based procedures, book first and wait for our confirmation before requesting your LOA. Read more for step-by-step instructions.

How long does HMO approval take?

Expect HMO approval within 1-2 working days. Your LOA will be valid for 3 days after approval, so schedule your appointment promptly. Read more about our approval process.

What happens after my HMO is approved?

After approval, you'll receive your LOA and booking confirmation via email and SMS. Simply proceed to your appointment and present your LOA and valid ID at the clinic. Read more for complete instructions

What if my HMO request is denied?

If your HMO is denied, our Concierge team will notify you immediately and offer alternative payment options, including out-of-pocket. You can complete payment online to secure your appointment slot. Read more about your options.

Are all Hati Health partner clinics HMO-accredited?

Not yet—HMO acceptance is currently available only at select partner clinics and doctors. We're actively working to expand our HMO network. Read more to see which providers accept HMOs.

Who do I contact for help with my HMO request?

Need help with your HMO? Our Concierge team is here for you! Reach us through website chat or email [email protected] for assistance with eligibility, documents, and approvals. Read more to learn how we can help.

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How to Request an eLOA (Electronic Letter of Authorization) for Cocolife Members

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How do I link my Lacson & Lacson Health Plan to Hati Health?

Create a Hati Health account, go to My Profile, select My Health Plan, and add your Lacson & Lacson policy details. Validation is done digitally — no paper LOA needed.

How do I use my Lacson & Lacson Health Plan to book on Hati Health?

Your Lacson & Lacson medical insurance covers online and in-person consultations booked through Hati Health. Valid members can book their consultation without any payment out-of-pocket.