Expect HMO approval within 1-2 working days. Your LOA will be valid for 3 days after approval, so schedule your appointment promptly. Read more about our approval process.
Our standard SLA (Service Level Agreement) for HMO approval is 1-2 working days. Once approved, your LOA is valid for 3 days, so make sure to schedule your visit within that period.
Yes! Hati Health accepts HMO coverage at select partner clinics. Eligible services include consultations, diagnostics, and lab tests, depending on your plan. Read more for full details.
HMO acceptance varies by provider and service. Verify if your HMO is accepted by checking the booking page, adding your health card to your profile, or messaging our concierge. Read more for our complete HMO partner list.
Booking with your HMO is easy! Choose your service, select your HMO as payment at checkout, enter your membership details and upload required documents. Approval takes 1-2 working days. Read more for step-by-step instructions.
You'll need a Letter of Authorization (LOA) from your HMO provider. For walk-in procedures, get your LOA first then book. For appointment-based procedures, book first and wait for our confirmation before requesting your LOA. Read more for step-by-step instructions.
After approval, you'll receive your LOA and booking confirmation via email and SMS. Simply proceed to your appointment and present your LOA and valid ID at the clinic. Read more for complete instructions
If your HMO is denied, our Concierge team will notify you immediately and offer alternative payment options, including out-of-pocket. You can complete payment online to secure your appointment slot. Read more about your options.
Not yet—HMO acceptance is currently available only at select partner clinics and doctors. We're actively working to expand our HMO network. Read more to see which providers accept HMOs.
Need help with your HMO? Our Concierge team is here for you! Reach us through website chat or email [email protected] for assistance with eligibility, documents, and approvals. Read more to learn how we can help.
If you’re a Maxicare member, you’ll need a Letter of Authorization (LOA) before availing of covered services such as consultations, laboratory tests, or diagnostic procedures at accredited clinics and hospitals. Read more for full details.
If you’re a MediCard member, you’ll need a Letter of Authorization (LOA) before availing of covered outpatient services such as consultations, laboratory tests, or diagnostics. Read more for full details.
If you’re an Intellicare member, you’ll need a Letter of Authorization (LOA) before availing of outpatient services such as consultations, laboratory tests, or diagnostic procedures. Read more for full details.
If you’re a Cocolife Healthcare member, you’ll need an eLOA before your consultation, lab test, or procedure at an accredited clinic or hospital. Read more for full details.
Create a Hati Health account, go to My Profile, select My Health Plan, and add your Lacson & Lacson policy details. Validation is done digitally — no paper LOA needed.
Your Lacson & Lacson medical insurance covers online and in-person consultations booked through Hati Health. Valid members can book their consultation without any payment out-of-pocket.