General
What is Hati Health?
Hati Health is your digital health companion that connects you with trusted clinics and doctors across the Philippines. We make booking appointments and accessing healthcare simple and convenient, all through our growing network of 100+ partners.
What are the participating clinics and locations?
We work with a growing network of trusted clinics nationwide, making it convenient to find quality care wherever you are. Just share what service you need and your location—we'll show you all the available options nearby.
What are your payment options?
We offer flexible payment options including GCash, credit/debit cards, and bank transfers, with installment plans through BillEase and GoTyme. While we don't accept insurance yet, our affordable prices are often lower than HMO networks, and we're working on future partnerships.
How do I contact Hati Health?
You can reach us through our support chat on the website, Messenger or email us at [email protected]. Our team is here to assist you.
Using Your HMO
Does Hati Health accept HMOs?
Yes! Hati Health accepts HMO coverage at select partner clinics. Eligible services include consultations, diagnostics, and lab tests, depending on your plan. Read more for full details.
Which HMOs are currently accepted?
HMO acceptance varies by provider and service. Verify if your HMO is accepted by checking the booking page, adding your health card to your profile, or messaging our concierge. Read more for our complete HMO partner list.
How do I book an appointment using my HMO?
Booking with your HMO is easy! Choose your service, select your HMO as payment at checkout, enter your membership details and upload required documents. Approval takes 1-2 working days. Read more for step-by-step instructions.
How do I book with my HMO at Ashrey Diagnostic Center?
You'll need a Letter of Authorization (LOA) from your HMO provider. For walk-in procedures, get your LOA first then book. For appointment-based procedures, book first and wait for our confirmation before requesting your LOA. Read more for step-by-step instructions.
How long does HMO approval take?
Expect HMO approval within 1-2 working days. Your LOA will be valid for 3 days after approval, so schedule your appointment promptly. Read more about our approval process.
What happens after my HMO is approved?
After approval, you'll receive your LOA and booking confirmation via email and SMS. Simply proceed to your appointment and present your LOA and valid ID at the clinic. Read more for complete instructions
What if my HMO request is denied?
If your HMO is denied, our Concierge team will notify you immediately and offer alternative payment options, including out-of-pocket. You can complete payment online to secure your appointment slot. Read more about your options.
Are all Hati Health partner clinics HMO-accredited?
Not yet—HMO acceptance is currently available only at select partner clinics and doctors. We're actively working to expand our HMO network. Read more to see which providers accept HMOs.
Who do I contact for help with my HMO request?
Need help with your HMO? Our Concierge team is here for you! Reach us through website chat or email [email protected] for assistance with eligibility, documents, and approvals. Read more to learn how we can help.
🩺 How to Request an LOA (Letter of Authorization) from Maxicare
If you’re a Maxicare member, you’ll need a Letter of Authorization (LOA) before availing of covered services such as consultations, laboratory tests, or diagnostic procedures at accredited clinics and hospitals. Read more for full details.
🩺 How to Request a MediCard LOA (Letter of Authorization) Before Your Appointment
If you’re a MediCard member, you’ll need a Letter of Authorization (LOA) before availing of covered outpatient services such as consultations, laboratory tests, or diagnostics. Read more for full details.
🩺 How to Request an Intellicare LOA (Letter of Authorization)
If you’re an Intellicare member, you’ll need a Letter of Authorization (LOA) before availing of outpatient services such as consultations, laboratory tests, or diagnostic procedures. Read more for full details.
How to Request an eLOA (Electronic Letter of Authorization) for Cocolife Members
If you’re a Cocolife Healthcare member, you’ll need an eLOA before your consultation, lab test, or procedure at an accredited clinic or hospital. Read more for full details.
Appointments & Consultations
How do I book an appointment with Hati Health?
Booking with Hati Health is simple and only takes a few minutes. You just need to choose a provider, select your date and time, confirm your details, and complete your payment. Afterwards, you will receive your booking confirmation via email.
Do I need to create an account?
Yes. Creating an account ensures your bookings, medical records, and history are secure and easily accessible whenever you need them.
How do I book a consultation?
You can book online through the Hati Health platform by choosing your preferred clinic, doctor, or test. Just select a schedule that works for you and confirm your booking in minutes.
Can I get a prescription after my consultation?
Yes. If your doctor determines you need medication or any follow-up labs or other referrals, they can issue you a valid prescription after your consultation.
Can I book for my family members?
Yes! You can schedule appointments not just for yourself, but also for your spouse, children, or loved ones.
What are Prepaid Services?
Prepaid Services let you buy healthcare services now and schedule later. After purchase, access your services in your account inventory and book when convenient. You must have an account with the same email used for purchase. Read more to see how it works.
Partner Clinics & Doctors
Which clinics are part of Hati Health?
We partner with a growing network of trusted clinics across specialties. Hati Health works with 100+ trusted partner clinics nationwide so you can find care wherever you are —including Ashrey Diagnostics, Checkpoint Labs, Lablog, Shinagawa, Vaxcen, and many more.
Is Hati Health a hospital or clinic?
No. Hati Health is not a medical facility. Instead, we partner with accredited clinics and doctors (OB-GYNs, pediatricians, diagnostic centers, and more) to make healthcare more accessible and convenient for you.
How do I know the doctors are qualified?
All partner doctors and clinics are licensed, accredited, and carefully vetted to ensure you receive safe and professional care.
Labs & Diagnostics
Can I book lab tests or diagnostics through Hati Health?
Yes. You can book blood tests, imaging, and other diagnostics with our partner centers. Results are securely shared with you. You can book a follow up consultation to get a better idea about your results and your care plan!
Do you offer home service for lab tests?
Yes! Some partner labs provide home service options. This will be indicated when you choose your test and location.
Support & Contact Us
What if I need to reschedule or cancel my booking?
Should you need to reschedule your appointment, please let us know in advance to make arrangements on a best effort basis. Please note that a cancelation fee may apply for no-shows. You can contact our team to support you if you need to reschedule or change your schedule.
How do I contact Hati Health for help?
You can reach us through our support chat on the website, Messenger or email us at [email protected]. Our team is here to assist you.
Privacy & Security
Is my medical information safe?
Yes. We prioritize your privacy and follow strict data protection standards so your health records remain secure and confidential.
My Hati Health Account
How do I create an account?
Simply click Sign Up on the Hati Health website, then provide your name, email, and nominate a strong password. You may also use Google or Meta to sign up. You’ll receive a verification link via email to confirm your account before you can start booking.
I forgot my password. How do I reset it?
No worries—it’s easy to reset your password. Just click 'Forgot Password?' on the login page, enter your registered email, and follow the link sent to your email to set a new password.
How can I view my past and upcoming appointments?
You can see all your bookings in one place by logging into your Hati Health account and selecting “My Appointments
Can I update my personal information?
Yes. Go to My Profile in your account settings to update your contact details, or other information. Keeping your profile updated ensures your bookings go smoothly.
I purchased a package. How do I use it?
If you’ve bought a package (e.g., a set of consultations, tests, or bundled services), you can easily track and claim them through your Hati Health account under "Ready for Claim" section.