General
What is Hati Health?
Hati Health is your digital health companion that connects you with trusted clinics and doctors across the Philippines. We make booking appointments and accessing healthcare simple and convenient, all through our growing network of 100+ partners.
What are the participating clinics and locations?
We work with a growing network of trusted clinics nationwide, making it convenient to find quality care wherever you are. Just share what service you need and your location—we'll show you all the available options nearby.
What are your payment options?
We offer flexible payment options including GCash, credit/debit cards, and bank transfers, with installment plans through BillEase and GoTyme. While we don't accept insurance yet, our affordable prices are often lower than HMO networks, and we're working on future partnerships.
How do I contact Hati Health?
You can reach us through our support chat on the website, Messenger or email us at [email protected]. Our team is here to assist you.
Appointments & Consultations
How do I book a consultation?
You can book online through the Hati Health platform by choosing your preferred clinic, doctor, or test. Just select a schedule that works for you and confirm your booking in minutes.
Can I book for my family members?
Yes!
Do I need to create an account?
Yes.
How do I book an appointment with Hati Health?
Booking with Hati Health is simple and only takes a few minutes.
Can I get a prescription after my consultation?
Yes. If your doctor determines you need medication or any follow-up labs or other referrals, they can issue you a valid prescription after your consultation.
Partner Clinics & Doctors
Which clinics are part of Hati Health?
We partner with a growing network of trusted clinics across specialties. Hati Health works with 100+ trusted partner clinics nationwide so you can find care wherever you are —including Ashrey Diagnostics, Checkpoint Labs, Lablog, Shinagawa, Vaxcen, and many more.
Is Hati Health a hospital or clinic?
No. Hati Health is not a medical facility. Instead, we partner with accredited clinics and doctors (OB-GYNs, pediatricians, diagnostic centers, and more) to make healthcare more accessible and convenient for you.
How do I know the doctors are qualified?
All partner doctors and clinics are licensed, accredited, and carefully vetted to ensure you receive safe and professional care.
Labs & Diagnostics
Can I book lab tests or diagnostics through Hati Health?
Yes. You can book blood tests, imaging, and other diagnostics with our partner centers. Results are securely shared with you. You can book a follow up consultation to get a better idea about your results and your care plan!
Do you offer home service for lab tests?
Yes! Some partner labs provide home service options. This will be indicated when you choose your test and location.
Support & Contact Us
What if I need to reschedule or cancel my booking?
Should you need to reschedule your appointment, please let us know in advance to make arrangements on a best effort basis. Please note that a cancelation fee may apply for no-shows. You can contact our team to support you if you need to reschedule or change your schedule.
How do I contact Hati Health for help?
You can reach us through our support chat on the website, Messenger or email us at [email protected]. Our team is here to assist you.
Privacy & Security
Is my medical information safe?
Yes. We prioritize your privacy and follow strict data protection standards so your health records remain secure and confidential.
My Hati Health Account
How do I create an account?
Simply click Sign Up on the Hati Health website, then provide your name, email, and nominate a strong password. You may also use Google or Meta to sign up. You’ll receive a verification link via email to confirm your account before you can start booking.
I forgot my password. How do I reset it?
No worries—it’s easy to reset your password.
How can I view my past and upcoming appointments?
You can see all your bookings in one place by logging into your Hati Health account and selecting “My Appointments
Can I update my personal information?
Yes. Go to My Profile in your account settings to update your contact details, or other information. Keeping your profile updated ensures your bookings go smoothly.
I purchased a package. How do I use it?
If you’ve bought a package (e.g., a set of consultations, tests, or bundled services), you can easily track and claim them through your Hati Health account under "Ready for Claim" section.