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How do I book an appointment using my HMO?

By Hati HealthVerified by Hati HealthLast reviewed

Booking with your HMO is easy! Choose your service, select your HMO as payment at checkout, enter your membership details and upload required documents. Approval takes 1-2 working days. Read more for step-by-step instructions.

Follow these simple steps:

  1. Choose your clinic, doctor, or lab test on the Hati Health website.
  2. Add to cart and go to checkout.
  3. Select your Health Plan Provider (HMO) as your payment method.
  4. Enter your HMO details:
  • Full name
  • HMO membership number
  • Valid ID and HMO ID (upload)
  • If applicable, upload your doctor’s letter or diagnosis at checkout


Confirm your booking and wait for your HMO approval (within 1-2 working days).

Once approved, you’ll receive a Letter of Authorization (LOA) and booking confirmation.

Related Questions

Browse all FAQs

Does Hati Health accept HMOs?

Yes! Hati Health accepts HMO coverage at select partner clinics. Eligible services include consultations, diagnostics, and lab tests, depending on your plan. Read more for full details.

Which HMOs are currently accepted?

HMO acceptance varies by provider and service. Verify if your HMO is accepted by checking the booking page, adding your health card to your profile, or messaging our concierge. Read more for our complete HMO partner list.

How do I book with my HMO at Ashrey Diagnostic Center?

You'll need a Letter of Authorization (LOA) from your HMO provider. For walk-in procedures, get your LOA first then book. For appointment-based procedures, book first and wait for our confirmation before requesting your LOA. Read more for step-by-step instructions.

How long does HMO approval take?

Expect HMO approval within 1-2 working days. Your LOA will be valid for 3 days after approval, so schedule your appointment promptly. Read more about our approval process.

What happens after my HMO is approved?

After approval, you'll receive your LOA and booking confirmation via email and SMS. Simply proceed to your appointment and present your LOA and valid ID at the clinic. Read more for complete instructions

What if my HMO request is denied?

If your HMO is denied, our Concierge team will notify you immediately and offer alternative payment options, including out-of-pocket. You can complete payment online to secure your appointment slot. Read more about your options.

Are all Hati Health partner clinics HMO-accredited?

Not yet—HMO acceptance is currently available only at select partner clinics and doctors. We're actively working to expand our HMO network. Read more to see which providers accept HMOs.

Who do I contact for help with my HMO request?

Need help with your HMO? Our Concierge team is here for you! Reach us through website chat or email [email protected] for assistance with eligibility, documents, and approvals. Read more to learn how we can help.

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How do I link my Lacson & Lacson Health Plan to Hati Health?

Create a Hati Health account, go to My Profile, select My Health Plan, and add your Lacson & Lacson policy details. Validation is done digitally — no paper LOA needed.

How do I use my Lacson & Lacson Health Plan to book on Hati Health?

Your Lacson & Lacson medical insurance covers online and in-person consultations booked through Hati Health. Valid members can book their consultation without any payment out-of-pocket.