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I purchased a package. How do I use it?

If you’ve bought a package (e.g., a set of consultations, tests, or bundled services), you can easily track and claim them through your Hati Health account under "Ready for Claim" section.

If you’ve bought a package (e.g., a set of consultations, tests, or bundled services), you can easily track and claim them through your Hati Health account:

  1. Log in to your account.
  2. Go to the “Ready to Claim” section.
  3. Here, you’ll see all your pending entitlements (unused consults, diagnostics, or services included in your package).
  4. Select the service you want to use and book directly from there—no extra steps needed.

This way, you always know what’s available to you and can schedule your appointments without hassle.

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How do I create an account?

Simply click Sign Up on the Hati Health website, then provide your name, email, and nominate a strong password. You may also use Google or Meta to sign up. You’ll receive a verification link via email to confirm your account before you can start booking.

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I forgot my password. How do I reset it?

No worries—it’s easy to reset your password. Just click 'Forgot Password?' on the login page, enter your registered email, and follow the link sent to your email to set a new password.

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How can I view my past and upcoming appointments?

You can see all your bookings in one place by logging into your Hati Health account and selecting “My Appointments

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Can I update my personal information?

Yes. Go to My Profile in your account settings to update your contact details, or other information. Keeping your profile updated ensures your bookings go smoothly.

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